www.togago.com site ("Site") is managed by WGS DISCOVERY TOURS AND TRAVEL (M) SDN BHD ("we", "us", or "our"). By accessing and/or use of the Site, you acknowledge that you have read and understood, and agree to the Terms of Use set out below and other terms and conditions in relation to the Site, including but not limited to confidentiality and FAQs, which form an integral part of these Terms of Use ("Terms"). You must be at least eighteen (18) years old to use the Site.

Please note that we may change, modify, add and delete these Terms at any time without prior notice. The Terms must be read periodically. By continuing to use this Site after such changes to these Terms, visitors, users or Registered Users ("you" or "user") agree and consent to the changes. If you use any of our other services, then your usage is based on the submission to and acceptance of the terms and conditions applicable to such services.

    1. The Site provides an online platform where you can browse different types of airlines, and other transportation services, temporary accommodation and lodging (as applicable), and cards, as well as make a reservation and/or purchase (“Services”). Users can make bookings of services provided by hotels, airlines, train or other transportation operators, events promoters, tourist attraction operators, travel agencies, telecommunication operators and/or any other service provider in cooperation with TogaGo (“Vendors”) on the Site. By placing an order through the Site, you will be able to book and/or purchase the airline tickets, train or other transportation tickets, hotel rooms, event entrance tickets, tourist attraction entrance tickets, tour packages, or other services. We will provide a booking confirmation via email. We reserve the right to refuse the booking for reasons set forth below
    2. Although we use our expertise with caution in performing the services, we do not verify and do not guarantee, that all information provided is accurate, complete, correct or the latest available, and we are not responsible for any errors (including placement and typing errors), obstruction (either because of temporary and/or partial, damage, repair or improvement to the site or otherwise), inaccuracy, misleading or false information or non-delivery of information. This includes every information provided on our Site or other platforms relating to the aircraft type, seat layout, seat pitch, in-flight entertainment and, WiFi availability, or any other information provided in relation to the flight facilities specifications.
    3. Changes in market conditions or circumstances that occur can lead to changes in a short period of time that causes the information provided to be inaccurate or not applicable. Contact customer service in the event where any unexpected issue occurs.
    4. This Site does not represent and shall not be construed as making any recommendations or suggestions of the level of service quality or rating of the Vendors listed on the Site. We hereby deny any claims, losses or liability in regards to the quality or status of existing Vendors listed on the Site (who provide airline, hotel or other services). Vendors may be introduced in the form of different classes based on factors including but not limited to their reviews, ratings or any other factors. The given rating is calculated based on automated algorithms that can be updated and changed as per our discretion.
    5. We have the right not to accept any user or booking (or in certain cases cancel the booking confirmation) at our absolute discretion and for any cause without giving reasons for the rejection/refusal/cancellation. The reasons for rejecting a user or booking or cancelling confirmation may include but are not limited to: breach of these Terms, trade or economic sanctions by global or national authorities, embargo, prohibitions in regulations, fraud or theft (or indication or suspicion of fraud or theft), suspicion of criminal activity, suspicious ordering, services not being available or no longer being made available by the Vendor, user providing inaccurate, erroneous or misleading information, problems with credit card electronic communications, information or transactions, inappropriate behaviour, threats, insults, refusal to provide information, practical impediments, communication difficulties or breakdowns, a Real Mistake (hereinafter described below), history of breaches of these Terms, or being placed on any “blacklists” or “watch lists” by governments or international organizations. In case the booking is rejected or cancelled by TogaGo and payment has been made, TogaGo shall reimburse the amount already charged without further charges. We can at any time delete or remove ("Removed") membership of the user of this Site, either temporarily or permanently. Removed Users are prohibited to attempt using the Site in any other name or through other users (hereinafter described in the Fraud Prevention Mechanism condition).
    6. We may cancel or reject reservations with respect to the "Real Mistake", regardless of where the error occurs. A Real Mistake is a fault on the Site (for example, in terms of price) which no reasonable person would consider appropriate or make business sense. The amount charged shall be reimbursed without further charges in such a case.
    1. By making a booking, order or reservation through the Site, you are deemed to accept and agree on the terms and conditions of applicable Vendors, including policies regarding cancellation and/or absence, or your specific requests which may be given to the Vendors. TogaGo is not responsible for any violation of these terms and conditions which are agreed on between the Vendor and the user, or which are based on the user’s specific requests, so please read the Vendors’ terms and conditions carefully.
    2. Regarding refunds, TogaGo hasthe right to withhold or take part of the amount paid to reimburse any costs that have been incurred in relation to the cancellation.
    1. In the event of any special requests (for example rooms to be easily accessible by wheelchair, wheelchair assistance for people with disabilities at the hotels or airplanes, change of name, change of date, or equivalent, availability of the event’s seat tickets, special equipment/tools needed for the tour packages or equivalent), the user can insert the request when making a booking on the Site or contact the Vendor directly (as applicable). The request will be addressed at the Vendor’s and TogaGo’s discretion, based on availability and other factors. our special requests may be subject to additional charges and/or fees by the relevant Vendor based on the discretion and/or policy of the relevant Vendor. TogaGo is not responsible for the availability and/or fulfilment of your special requests by the Vendor.
    2. In the event of rescheduling (including but not limited to changes of date, route and/or passenger) by the user, TogaGo reserves its rights to cancel any new bookings created through the rescheduling process if the initial booking is no longer valid (including but not limited to instances where the ticket has been used or refunded).
    1. By displaying particular destinations, TogaGo does not represent or warrant that travel to such points is advisable or risk-free and TogaGo must not be held liable for damages or losses that may result from travel to such destinations. Under no circumstances shall TogaGo be held liable for any adverse incidents occurring during your trip or your stay. You are personally responsible for the selection of travel, travel route and destination, for the entire duration of your trip. TogaGo is not responsible for any loss that occurs when you fail to bring required travel documents, such as your passport, e-ticket, e-voucher, and any other reasons caused by your wilful misconduct and/or negligence. TogaGo shall also not responsible for any wilful misconduct and/or negligence caused by the Vendor.
    2. You shall be solely responsible to obtain, maintain and have available for presentation, the proper and valid travel permits or foreign entry requirements (including, but not limited to, visas and/or other travel permits and documents, whether for transit or otherwise) applicable to you prior to finalizing your travel arrangements in accordance with the prevailing laws of the country you are traveling from, into, over or transiting in. TogaGo has no obligation and shall not be responsible to notify you of the travel arrangements and permits necessary for you to be able to carry out your travel plans. TogaGo reserves its right to limit its liability in the case of any losses or damages arising out of or in relation to your travel permits.
    1. Ratings shown on the Site are the users’ reference only, and existing ratings are based on the information given by third parties such as suppliers, users or any other review websites. We do not verify the rating given and are therefore not responsible for the accuracy of the existing rating. We hereby declare denial of any claims, losses or liability with respect to the ratings shown on the Site.
    1. We may offer lower prices and/ or promotions from time to time. Please note that these may involve different conditions and requirements as it relates to booking and refund policies.
    2. If there is any promotion provided directly by the Vendor, then the rights and authority over the promotion will be fully under the Vendor and may not be applied for the reservation conducted through TogaGo.
    1. All Each price listed on the Site is only available with certain conditions and these prices may change depending on the availability of booking, length of booking and/or other factors. Available prices can include additional taxes and other charges, but in certain circumstances, it may not include taxes and other service charges (e.g., tips for tour guides, other facilities charges (if any), and other charges/fees which may arise from the use of services other than those provided by TogaGo (if any)); The user agrees that they are responsible for verifying the total cost to be paid and other terms and details when the confirmation email is sent. The user must verify the booking on the booking sheet; the user can cancel the booking at any time before the final confirmation is done. Prices shown are detailed so that users can see the amount to be paid, any additional costs due to the use of credit cards or inter-bank fees charged for the shipping fees will be charged to the user. If there is a discrepancy in the amount paid, TogaGo will provide an email notification of the amount to be paid by the user. In the event that a User cancels the booking before paying in full any existing shortcomings, TogaGo has sole discretion whether to refund the amount paid or refund an amount reduced by the costs incurred by TogaGo as a result of non-payment of the cost of these shortcomings by users in accordance with procedures prescribed by TogaGo. If the user has any doubts about the service, the user can contact TogaGo customer service (during customer service operational hours). For any other cancellations, TogaGo will work with you to refund amounts already paid by you, reduced by the costs incurred by TogaGo, e.g. inter-bank transfer fees. Refunds may not be immediate depending on your initial mode of payment. You can contact TogaGo customer service for further details on the estimated duration for receiving your refund and we will assist you as best as we can.
    1. Please be informed that all prices for hotel reservations provided through our Site (the “Hotel Price”) are based on your selections, such as for the requested period of stay and number of guests, unless otherwise specified. Hotel room reservation rates are quoted per room and per night. You are responsible for verifying whether your selection and any additional requests or services are reflected in the price displayed on the Site (such as the Hotel Information provided before the final booking confirmation) and/ or in the email-coupon confirmation. Breakfast is usually not included, unless otherwise stated. Hotel resort fees and other mandatory costs (see description below) and local taxes, tourist, or occupancy charges (if any) will be paid by you, and are usually not taken into account in the Hotel Price unless otherwise stated. You are responsible for verifying any explanations or policies provided by the hotel on the Site. Insurance of any kind is not included in the rate, unless otherwise stated. The standard hotel room reservation is for one or two guests; an additional charge will usually be required for an extra bed. The hotel can refuse to accept additional guests if not notified in advance.
    2. Please note that some hotels may charge you a resort fee, but may require additional charges (or the like) to use certain services. The resort fee is usually not included in the Hotel Price; more details will be included in the hotel’s description on the Site. You may also be charged directly by the hotel for products and services including but not limited to: energy surcharge, baggage handling fees, the cost of delivery of newspapers, in-room security costs, travel/tour fees, or the cost for cleaning the rooms under extraordinary circumstances. This practice of additional hotel charges is beyond TogaGo’s control.
    3. Optional incidental expenses and personal consumption charges (such as those incurred during the Hotel stay) are not usually included in the Hotel Price. Such charges include but are not limited to: parking fees, in-room minibar charges, telephone charges, room service, food and beverage costs, special (gala) dinner costs, movie rentals / movies-on-demand, and Internet usage costs. During certain peak holiday seasons, some hotels may make their special dinners compulsory (such as for the New Year, Christmas, Chinese New Year and other events). Such charges are not included in the room rate but will be displayed on the booking form. Please refer to more details listed under "Hotel Information", "Requirements Booking", "Cancellation Policy" or similar headings on the Site. If you are unsure whether or not a charge is included in the tariff, please contact our customer service team to clarify.
    4. Certain hotels may add fees for transport or transfer to and from the airport. This is a common practice for travelling between islands (such as the Maldives), in order to reach the hotel. Such transportation is always governed by the hotel, and is offered by or on behalf of the hotel, which is responsible for the transportation service. TogaGo does not arrange any transport and is not responsible for such a transport service. You agree that TogaGo is not responsible for the quality, safety, frequency or service level of the transportation services, and for any loss or damage that may result from the use of such transportation services
    5. In some jurisdictions, hotels may be required by law to directly collect occupancy tax or local city tax from guests. Government authorities may also declare additional taxes and may require the hotel to collect such taxes directly. You agree to pay any and all of such taxes/costs to the hotel directly upon checkout, unless otherwise specified. If you have any questions, please contact TogaGo Customer Service regarding any additional costs that may be included in the Hotel Price
    1. Payments are made in the amount and currency as stated not including bank fees or any other charges by TogaGo or any other party
    2. TogaGo does not collect taxes or levies. If a hotel or city destination charges taxes, those taxes are the responsibility of the user.
    3. For all forms of reservations, you must make payment within the specified time limit. If the payment is not made, then TogaGo reserves the right to cancel all reservations.
    4. Payment methods include but are not limited to bank transfer and credit card. For payment by bank transfer, you must provide the bank transfer receipt as proof of payment of reservations listed in the TogaGo confirmation email. You must follow the procedures contained in the confirmation email. For other payment methods such as credit card, you must follow the procedures stated by TogaGo and/or the relevant payment service provider.
    5. All payments for the booking must be made to TogaGo using the payment methods made available on this Site only. TogaGo shall not held responsible for any losses which may arise from payments made directly or indirectly to third party vendor or through payment methods apart from the available payment methods on this.
    6. You acknowledge that your payment may link to another mobile applications or sites in order to proceed your transaction. Due to the nature of the Internet, transactions may be subject to interruption, transmission blackout, delayed transmission and incorrect data transmission. TogaGo is not liable for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of messages and transactions you send.
    7. You also aware that online payment transactions are subject to the validation checks by your bank or any relevant financial party, if any, and we are not responsible if any declination to authorise payment for any reason. Please take note, TogaGo may carry out pre-authorisation check on your identity and it is possible that your bank or any relevant financial party, if any, may charge you an online handling fee or processing fee. TogaGo shall not responsible for this.
    8. In the event you pay via Credit Card issued by any bank or financial party, you may entitle to participate on instalment payment plan by your bank or financial party. TogaGo shall not liable to any charges, loss and/or damages between you and your financial party.
    9. After you make full payment, TogaGo will place the order and issue a reservation code, which will be accompanied by:
      1. Booking Code;
      2. Customer Name;
      3. Number Booking;
      4. Booking Details; and
      5. Phone Number / Extension.
  10. GO Cash
    1. You may reward with Go Cash for each registration or booking on this Site.
    2. You may check your Go Cash on this Site and the amount set out shall be the conclusive evidence of your Go Cash balance and Go Cash shall not convert to cash.
    3. TogaGo reserves the right to forfeit your Go Cash where it reasonable believes that there is an element of fraudulent or illegality in connection with the transaction made on the Site or where Toga reasonably believes that you are in breach of the Terms of Use or your account is has been dormant and/or inactive for more than twelve (12) months.
    1. For registration purposes, we will collect and process your personal information, such as your name, electronic mail (e-mail) address, and your mobile phone number when you register. You must provide us with an accurate, complete, and latest information and agree to provide us with any proof of identity that we may reasonably request.
    2. Only you can use your own account and you represent and warrant that you will not authorize any other party to use your identity or your account for any reason, unless permitted by TogaGo.
    3. You cannot assign or transfer your account to any other party.
    4. You must maintain the security and confidentiality of your account password and any identification we provide to you. In the event of any disclosure of your password, in any way whatsoever resulting in any unauthorized use of your account or identity, order(s) received from such unauthorized use shall still be considered as valid orders and we will process such order(s). You hereby declare that TogaGo is not responsible for any loss or damage arising from the misuse of your account.
    5. If you no longer have control over your account, you are required to immediately notify us (e.g., your account is hacked in any way or your phone is stolen) so we can temporarily block and/or inactivate your account properly. Please note that you are responsible for your use of your account and may be liable for your account even if your account is misused by others.
    6. TogaGo has the full right to temporarily block, delete, or inactivate the User’s account at our sole discretion and for any cause without giving reasons for blocking, deletion, or inactivation of the User’s account. The reasons for blocking, deletion, or inactivation of the User’s account may include but are not limited to:
      1. breach of these Terms,
      2. prohibitions in regulations,
      3. fraud or theft (or indication or suspicion of fraud or theft),
      4. suspicion of criminal activity,
      5. suspicious ordering,
      6. User providing inaccurate, erroneous or misleading information,
      7. inappropriate behaviour, threats, or insults
      8. refusal to provide information,
      9. practical impediments,
      10. communication difficulties or breakdowns, or
      11. User is listed on any “black lists” or “watch lists” by governments or international organizations.
    7. If you using Yippi App, you can access TogaGo without any authentication.
    1. For payment of bookings placed through this Site, your credit card will be billed by TogaGo for the full price at the time of booking and confirmation of the booking (any refund that may be given will depend on the conditions of the existing reservations). You must check the booking details thoroughly each time before you make a reservation. TogaGo will process any refund, as applicable, within a reasonable period. For certain reservations, you may have to pay the Vendor directly. In order to safeguard and encrypt Your credit card information when in transit to us, we use encryption technology such as Transport Layer Security (“TLS”) or Secure Sockets Layer (“SSL”) to ensure the integrity of your information.
    2. In the case of credit card fraud or unauthorized use of your credit card by a third party, you must contact your bank or card issuer immediately after realizing such unauthorized use. In such a case, TogaGo takes no responsibility over any case of credit card fraud or unauthorized use of your credit card by a third party, regardless of whether such fraud or unauthorized use was carried out through TogaGo services. TogaGo is not obliged to make refunds or repayments to you as a result of such fraud. As part of our goodwill, we may provide a form of compensation to you subject to review and approval by us. You shall only be eligible to request compensation only if such reservations have been made through our secure servers and the fraud or unauthorized use of your credit card is a result of our default or negligence and through no fault of your own while using the secure server. We accept no liability of the fraud or unauthorized use of your credit card if it was done through applications or servers other than our own or if it is as a result of a fault or negligence of your own. If you suspect any unauthorized reservations or fraud committed on TogaGo, you must contact our Customer Service team immediately.
    3. To make a reservation you must be aged over eighteen (18) years old and have full legal capacity to make the transaction (or have authorization from your legal guardian). You must use a credit or debit card that you own, issued in your name, and make sure that there are sufficient funds to cover the transaction costs. Any fees incurred by you for authorizing a transaction that results in an over-drawing of your account are not the responsibility of TogaGo.
    4. You shall ensure that the details you provide to us are completely accurate. TogaGo reserves the right to not accept certain credit cards. TogaGo can add or remove other payment methods at our sole discretion.
    5. In certain cases, we may require additional information or verification to validate and confirm the booking, as described in more detail on the Site. Reservations are not confirmed until you have received a confirmation email with an e-ticket or voucher and there is the possibility that the Vendor can implement fraud examination mechanisms during the booking process. If fraud occurs or is determined to occur, then the booking will be void. TogaGo shall not bear any responsibility for such cancellations by the Vendor. If you choose not to submit additional information, reservations will not be completed and will be voided.
    1. TogaGo hereby grants allow the user certain limited rights (constituting a “Limited Licence”), which cannot be transferred or assigned, to access and use the Site to the extent expressly permitted by these Terms. In connection with this Limited Licence, we are not granting you any other rights and/or licence concerning the use of the Site; rights or licenses not expressly granted, are wholly owned by TogaGo or other third-party owners of such licence. Content available on the Site (including the software infrastructure used to provide the Content) is wholly owned by TogaGo or its suppliers and service providers, including but not limited to its Vendors (as applicable). You are allowed to use the site to place orders and you hereby guarantee that you will not submit false reservation requests. You hereby declare to ensure that the payment information you provide is accurate. You also guarantee to provide an accurate email and mailing address as well as other details of your contact information.
    2. In relation to the Terms of Use of the Site, you agree to not use the Site or the Content for commercial purposes or either directly or indirectly for other than personal use or for unlawful purposes (prohibited by law) or do any acts that violate the Terms. Except with the written consent of TogaGo, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative creations from, transfer, sell or re-sell any information, software, products or services obtained in connection with the Site. In addition, you agree not to:
      1. use this Site or the Content for commercial purposes without prior written consent from TogaGo;
      2. access, monitor or copy any Content on the Site using technology, software, or any program either manually or automatically for any purpose without written permission from TogaGo;
      3. perform any action that imposes or may impose, an unreasonable burden on our Site or Site infrastructure;
      4. create any major link to this Site (including but not limited to the booking path) for any purpose without the written consent from TogaGo;
      5. resell, use, copy, perform surveillance (such as using or installing spider or scrape programs), display, download or perform any Content production, software, products, services available through the Site for commercial purposes or objectives/activities of competition;
      6. reproduce the Site (through a "frame" or "mirror") or set up a part of this Site on any other web site without prior written consent;
      7. send an announcement to or through the Site that violates any law, regulation, or rules, or which can support unlawful or criminal activities;
      8. transmit or provide links to any materials that defame, slander, or deceive;
      9. transmit or provide links to each announcement containing the terms of defamation, slander, and lies;
      10. transmit or conduct announcements that may infringe upon the intellectual property or other rights of a particular entity or person, including but not limited to copyrights, patents, trademarks, trade secrets, confidential information or publications;
      11. transmit announcements where prohibited by applicable law or violate the rights and obligations that exist based on the contractual relationship;
      12. imitate any person or entity for any purposes;
      13. manipulate or falsify information with the aim to disguise the origin of statements provided;
      14. use the Site in any manner that could damage, disable, obstruct, or interfere with the use of the Site or other users of computer equipment, or cause damage, disruption or limit the functionality of the software, hardware or telecommunications equipment;
      15. gain unauthorized access or perform unauthorized modification to the Site or other related website, other accounts, computer systems, networks connected to the Site through hacking, password theft or other similar matters;
      16. obtain or attempt to obtain any materials or information byway that are not intentionally supplied by the site (including but not limited to other destinations provided by this Site). This includes but is not limited to, obtaining or collecting information about others such as email addresses;
      17. engage in fraudulent acts or actions that aim to manipulate a search engine results page (“SERP”) or perform search engine optimization (“SEO”). SEO practices considered unethical or to constitute "spamdexing" include but are not limited to cloaking, metadata, title tags, content scraping, link schemes, google bomb, search keywords, hidden text or hidden links, link schemes, comments containing spam and other matters; or
      18. any other action which may adversely affect or result in damage to the Site, TogaGo or its affiliates and employees, or TogaGo’s reputation.
    3. Unless expressly specified or otherwise, the web site is not allowed to make links to other pages links other than the Main Site pages or frames or web page or material contained in it or made to aspects of the Site in the form of an email with a commercial purpose without the express written approval of TogaGo.
    4. By placing an order or any reservation through this Site, you hereby represent and warrant that you are not subject to any prohibitions or restrictions by any sanctions program, or subject to any penalties under any anti-money laundering regime.
    1. Upon completion of each booking, you hereby agree to receive electronic mail containing an invitation to provide reviews or content reviews with respect to the selection of Vendors. TogaGo has its sole and absolute discretion whether your review will appear on the site. TogaGo whether or not to display the review, which may contain comments, level of service and your name.
    2. By providing a review, you hereby agree to ensure that:
      1. you own and control all of the rights to the reviews that you provide to the Site;
      2. the content of your review is accurate and contains no misrepresentations; and
      3. the use or performance or transmission of the content of the review does not violate the Terms or applicable laws and regulations, you are not violating any third party’s rights, and you are not causing injury to any party
    3. You shall bear all responsibility for the content of the reviews that you provide or submit. You allow TogaGo to act in the event of the occurrence of any third party that violates your rights or the rights of TogaGo.
    4. All content review provided is deemed to be not treated as confidential information and TogaGo shall have no obligation to treat the content review as confidential information. Without limiting the provisions contained in the Terms, TogaGo has sole discretion to use the content review as deemed appropriate, including but not limited to removing, cutting, modifying, or otherwise editing the review. TogaGo shall have no obligation and/or responsibility to pay for the content that you submit in a review, including but not limited to content review that has been changed, eliminated or cut. TogaGo shall have no obligation to provide or include or mention authors or other third parties.
    5. In any case, you hereby agree that with respect to the content of the reviews:
      1. You do not require any attribution or identification on any derivative works;
      2. You consent that all content of reviews submitted to TogaGo may be used by TogaGo and its employees, successors, and transfer recipients in any way, at any time. This includes but is not limited to publishing, modification, and reproduction of the review either in its entirety or in partial form; and
      3. You hereby waive all rights and agree not to claim any rights in the content review.
    1. You hereby agree to not use the Site or the Content for unlawful or unauthorized activity. You agree that you will not use any equipment, software, or other technologies that may obstruct or attempt to obstruct the operation of this Site. You agree to not use this Site or its Content for commercial purposes. You agree not to seek, create, search for, use or send automated agents or other forms of technology to collect or obtain information from this Site, or otherwise interact with this Site.
    1. All Intellectual Property Rights on this Site are owned by TogaGo. All information and materials, including but not limited to: software, text, data, graphics, images, sounds, videos, trademarks, logos, icons, html codes and other codes on this website are prohibited to be published, modified, copied, reproduced, duplicated or altered in any way outside the area of this Site without the express written permission of TogaGo. If you violate these rights, TogaGo reserves the right to bring a civil claim for the full amount of damages or losses suffered. These violations may also constitute criminal offences.
    2. TogaGo and/or its affiliated companies are the owners of certain intellectual property rights (“Intellectual Property Rights”), including but not limited to the domain name, Site, trademarks, content, copyright, service marks, logos, symbols or other designs etc. Nothing in this Agreement shall be construed as granting you a licence or any rights, implied or otherwise, to use, possess, distribute or modify any of TogaGo’s Intellectual Property. Other product and company names contained on the Site, including names, trademarks, marks, service marks, logos, symbols or other designs may be owned or licensed for use by third parties. Use of third-party intellectual property rights on the Site is not considered a recommendation or sponsorship for the Site by third parties. TogaGo owns the copyright to the Site, and you are prohibited to use, possess, distribute or modify any of the Intellectual Property without express approval from TogaGo.
    3. The Site contains TogaGo’s Intellectual Property, including but not limited to text, software, photos, graphics, video, music and sound. The whole of the Site’s Content is protected by copyright laws. We and our licensors own the copyright and/or other rights over the selection, coordination, arrangement, and repair of the Content and the original content. You must not modify, reproduce, copy, perform, display, publish, or exploit the Content, in whole or in part, unless you have express written consent from TogaGo.
    4. Unless specified otherwise, the software required for the provision of services, the software available for use on this Site, and Intellectual Property Rights in the Content on the Site is owned by TogaGo, its affiliated or associated companies, licensors, suppliers and content providers. TogaGo shall not be responsible for intellectual property owned by third parties or for infringement of intellectual property rights owned by third parties.
    5. You can use the information on the Site only for personal, non-commercial use. Unless specified otherwise, and expressly permitted by the copyright laws, you may not copy, reproduce, redistribute, retransmit, publish or otherwise commercially exploit any downloads you make from the Site without the permission of the owner of the intellectual property rights. Even if you obtain the necessary permission, you are forbidden to make changes or deletions. You hereby accept and agree that downloading any Intellectual Property does not grant you any rights over them.
    6. We may provide links to other sites maintained by other parties. By clicking on the link, you hereby represent, acknowledge and agree that such action is your voluntary action to view or enter other sites that TogaGo does not supervise or bear responsibility for.
    7. TogaGo in making the Site, preparing the source code and performing software support, can license the use of open-source software from third parties through the GNU General Public Licence (“GPL”), Any use by TogaGo of open source software and the intellectual property rights of a third party is with the necessary licences or permits.
    1. If there is evidence of violations of your Intellectual Property Rights, you or your representative (collectively, the "Sender") may send a notice containing the following details listed below:
      1. Name and address of the Sender;
      2. In case the Sender is not the owner of the Intellectual Property Rights or license exclusive then it must include the name and address of the owner of the Intellectual Property Rights;
      3. In case the Sender’s address is not in Malaysia, the Sender shall provide a temporary address in Malaysia;
      4. Sender’s telephone number, facsimile (if any) and electronic mail address;
      5. Sufficient details so as to prove the existence of intellectual property rights violations, including online addresses of electronic copies;
      6. Sender’s request to remove or disable access to the infringing electronic copy or version;
      7. A statement that the Sender in good faith recognizes the violations as identified in paragraph (v) of this Clause;
      8. A statement that the information provided in the notice is accurate;
      9. A statement that the Sender (a) is the owner or exclusive holder of the intellectual property rights that are being violated; or (b) has the legal authority to act on the owner or exclusive holder's behalf; and
      10. The statement that the Sender subjects to Malaysian law and that all claims, disputes, controversies or differences arising out of intellectual property rights infringement shall first be submitted to the Malaysian Mediation Centre for resolution by mediation in accordance with the Mediation Procedure. The Sender should state that they agree to participate in the mediation in good faith and agree to abide by the terms of any settlement reached.
    2. The letter must be signed by the sender and delivered physically and via email to the following address:
      D-28-01, Soho2, Empire Damansara,
      Jalan PJU 8-8A, Damansara Perdana,
      47820 Petaling Jaya, Selangor, Malaysia.
    3. We will review and handle notifications in accordance with the above requirements and in accordance with Malaysian law.
    4. You agree to not hold TogaGo responsible for losses or damages that may occur as a result of fraud, forgery or false accusations of intellectual property rights infringement.
    1. We may block, suspend, close, or cancel any sale or promotion if our Site is damaged or interfered with or of a system error occurs that has or may have an effect on the course of the sale and promotion, where a sale or promotion cannot be restored.
    2. We shall not be liable or responsible for any loss, damage (whether special or consequential), embarrassment, goodwill expenses incurred or suffered by you by reason of or in connection with the following: -
      1. any failure, delays in transmission, interruption, errors, omission or breakdown of any equipment, system, server software or terminal of the Site;
      2. interference by computer virus, corrupted data, malfunctions;
      3. failure or delay due to causes beyond our control including but not limited to causes like strikes, industrial action, civil disturbances, flood, earthquake, landslides or acts of God or computer, electronic, communications or electrical systems failures of any nature whatsoever, breakdown, interruptions, non-supply, failure in the supply of electricity or power for any length of time;
      4. any operation malfunctions or defects of your computer terminal, systems or software used in accessing the Site;
      5. any access, use or inability to access or use of the website, service and/or software and/or if any other linked to the Site.
    3. The Company reserves the right to investigate and take legal action against you if you are suspected to have caused the service breakdown while using the Site.
    1. You hereby agree to indemnify and hold harmless TogaGo and its employees, affiliates, staff and partners, from and against any and all claims, demands, liability, damage or loss including legal fees, which arise as a result of claims of third parties in connection with: (a) your use of the Site; (b) Content that is given, provided or accessed through this Site; (c) your violation of the Terms; (d) violation of any other rights or obligations; and/or (e) any act or omission by you, whether negligent, unlawful or otherwise.
    1. The Site may contain links to websites operated by parties other than TogaGo. We do not control those sites or links and are not responsible for the content or privacy or other activities of such sites. We, or other third parties, may upload automated search results or provide links to other sites. We provide opportunities for third parties to deliver, load, transmit or otherwise make available any information, data, text, images, sound, graphics, video, messages, reviews, or other materials ("Content") through this Site. We do not review and/or do not have control over the site, source, and the Content. You agree that we are not responsible for the content or the availability of such sites and resources, and we do not endorse or recommend and are not responsible for the origin of the site or the Content. You hereby agree to release us from and against any and all liabilities, expenses, loss, or damage, directly or indirectly caused or allegedly caused by or in connection with the use of or account for the Content, site or resource.
    1. TogaGo has its sole and full discretion to change, postpone, discontinue or stop this Site and/or part of the Site, including services or products that are made available in this Site, and/ or usage of this Site, or part thereof, at any time for any reason without prior notification to you.
    2. You may terminate the use of this Site by closing or deleting your account at any time. At the same time, Togago may terminate or suspend your access to the Site your access to the Site, for any reason, and without warning, which may result in the forfeiture and destruction of all information associated with this Site. You agree Togago may also suspend or terminate your account permanently which has been dormant and/or inactive for more than twelve (12) months.
    3. You are agreed that all terminations and suspensions for cause shall be made at our sole discretion and we are not liable to you or any third party for any termination of your account or access our Site. In the event of termination, you shall remain to be bound by the obligations in these Terms, including but not limited to the warranties, indemnification, waiver and limitation of liabilities that you have agreed to.
    4. TogaGo shall not be liable to you or any third-party for any termination or suspension of your access to the Site.
    1. The customer that accessing TogoGo via Yippi App, they may redeem their Yipps points (hereinafter “points”) to use the Services.
    2. The points are redeemable on the method of payment and it is open for any purchase included promotion items.
    1. TogaGo values Users’ confidentiality. TogaGo will endeavour to comply with the requirements of relevant data protection legislation when performing its obligations under these Terms. A separate Privacy Policy document sets out the rights and obligations of TogaGo and the user in relation to privacy, available here.
    1. These Terms shall be governed by and interpreted in accordance solely with the Laws of Malaysia.
    1. These Terms shall constitute the entire agreement and understanding between you and TogaGo on the subject matter hereof, and shall supersede all prior agreements, whether written or oral, between you and TogaGo concerning the subject matter thereof.
    2. To clarify, TogaGo does not manage or control the Vendors
    3. If you use the Site for or on behalf of a third-party ("Third-party"), such as a family member or a traveling companion, you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third-party of all applicable terms and conditions. When using the Site for or on behalf of a Third-party, you agree to indemnify and hold TogaGo harmless from and against any and all liabilities, losses, damages, suits and claims including legal fees, arising from or connected to the breach of these Terms or negligence by you and/or the Third-party.
    4. All Terms are drawn up in the English language. Any translation into another language is for convenience and information purposes only. In the event of a conflict between the English language version and any such translation, the English language version shall prevail. Headings in this Agreement are inserted for convenience only and shall not affect the interpretation or construction of these Terms.
    5. In the event where any of the provision provided is determined to be unenforceable and/or invalid, by any court of competent jurisdiction, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law and such determination shall not affect the validity and enforceability of any other remaining provisions. The severed provision shall be replaced by a provision approximating as much as possible the original wording and intent.
    6. Failure by either Party to enforce any provision of any of these provided Terms at any time shall not be construed as a waiver of each Party’s rights to enforce the breach of such provision or any other provision in these Terms or as a waiver of any continuing, succeeding or subsequent breach of any provision or other provisions of these Terms.
    7. You may not assign or transfer your rights or obligations under these Terms, without our prior written consent.
    8. TogaGo reserve the right to amend or repeal the Terms (or parts thereof) in our sole discretion. Togago has the absolute rights to amend the Terms at any time by posting a variation on the Site. The latest version of the Terms will supersede all previous versions.
    9. Except where expressly stated, nothing in these Terms is intended to grant to any third party any right to enforce any term or to confer on any third party any benefits under these Terms.
    10. Notices given pursuant to these Terms shall be deemed sufficiently given if they are in writing and forwarded by registered post or recorded delivery service or equivalent to either Party (at our registered address, or otherwise notified).
    1. TogaGo shall not be liable for any non-performance or violation of these Terms, such as for transaction failure, restricted access to the Site, or any damage or harm to users caused by any act or condition beyond the reasonable control of either You or Us (“Force Majeure Event”). Force Majeure Events include but are not limited to natural disaster (floods, earthquakes), epidemic, riot, a declaration of war, war, military action, terrorist action, embargo, sanctions, changes in laws or regulations, lightning, hurricanes / typhoons / cyclones, labour strikes, demonstrations, airline or hotel bankruptcy or insolvency, and so forth.
    2. TogaGo shall not be responsible for any damages or losses caused by any means to any party if TogaGo cannot process your order because of the Force Majeure Event.

We are part of Toga Limited Group of Companies. In order to provide you with the best experience when using our system, we may collect, use, disclose, process and protect your personal identifiable information or personal data.Our system, www.togago.com is owned and operated by WGS Discovery Tours and Travel (M) Sdn. Bhd.("TogaGo", "Us", "We", or "Our")

The Personal Data Protection Act 2010 (hereinafter referred to as the "PDPA"), which regulates the processing of personal data in commercial transactions, applies to WGS Discovery Tours and Travel (M) Sdn. Bhd.

We believe you should be informed about what kind of personal data we collect and how we use it in our system, both through our website and/or app (the "Site"). By reading this Privacy Policy, you can always make the best decision about the personal data that you share with us. Personal data here refers to any information which are related to an identified or identifiable natural person ("Personal Data"). By clicking "agree", you acknowledge that you have read this Privacy Policy and the TogaGo Terms of Use (https://www.togago.com/about/Terms) and understand their content and consequences, and you agree and give consent to Us for the collection, use, disclosure and processing of your Personal Data in accordance with this Privacy Policy and/or the Terms of Use. Further, you acknowledge that every Personal Data that you have provided or will provide is yours to share and is true and accurate.

From time to time, TogaGo may revise this Privacy Policy to reflect changes in the laws and regulations, our use practices, the features of our Site and/or advances in technology. If we make revisions that change the way we collector use your Personal Data, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy.

This Privacy Policy explains about:

  • Information We Collect
  • How We Use Your Information
  • Sharing of Your Personal Data
  • Access to or Correction of Your Personal Data
  • Withdrawing Consent
  • Removal of Your Personal Data
  • Retention of Your Personal Data
  • Protection of Your Personal Data
  • Links to Other Websites
  • Registration and Memberships
  • Miscellaneous
  • Our Contact

Information We may Collect from You

Following your consent, we may collect your Personal Data to provide our services to you when using the Site.

Personal Data We May Collect from You

We may collect the following personal data from you:

  • Personal information to establish your identity and background such as your full name, passport or identity card number, photo and nationality
  • Payment information such as your bank account number, bank account holder full name and details, bank swift code, billing address and other bank account details
  • Booking information (such as, for each traveller, the traveller’s name, frequent flyer details, redress control number, country of citizenship, booking reference number, and itinerary, which may include name of airline or carrier, hotel accommodation and/or vessel, port of destination, port of arrival, date and time of departure and/or check-in, date and time of arrival and/or check-out, meal preferences, luggage information, and layover information)
  • Account information (such as login credentials, including email address and password, and account settings)
  • Your contacts (such as contact information of people you add to, or notify of, your reservations or itineraries through our Services)
  • Your preferences (such as your home airport, seating preferences, meal preferences, communication preferences, and other preference information you provide us)
  • Reviews you submit (including any screenname you publish under or any personal information you include about yourself or others in such review)
  • Content you publish (including your travel recommendations and any personal information you include about yourself or others, or in content you publish in your Guide or other mediums provided by us)
  • Photos of you (such as when you add a photo of yourself to your profile, upload photos to a review, or link your social media account to your TogaGo account)
  • Communications you send us (such as questions, conversations, complaints, or other information that you may submit to our support team)
  • Promotion information (if you choose to participate in a contest, sweepstakes, or similar campaign, we will collect any information you provide in relation to such activity, such as photos, images, captions, or other content, in accordance with the terms provided at that time)
  • Other information you may provide (including other information you provide about yourself or others through our Services or to which you provide us with access via third-party platforms)

For general browsing although no personal data is revealed to us, certain technical and statistical information is available to us via our internet service provider such as cookies, your IP address, the time, date and duration of your visit.

If you provide us with any personal data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such personal data to us, you represent to us that you have obtained the consent of the third party to provide us with their personal data for the purposes as listed below.

How We Collect Your Personal Data

We may collect personal data either from you, from your authorized representatives, from third parties, or from publicly available sources which may include (but is not limited to):

  • when you register for our services (for example register to be user of our product)
  • when you contact us in person, by a phone call or over the counter (for example when you contact us for any enquiries, complaints, comments or feedbacks, we may keep record of that correspondences)
  • when you participate in any surveys, questionnaires, competitions, contests, offers, or promotions done internally or via an appointed third party
  • when you commence a business relationship with us (for example, as a service provider, or business partner)
  • when you visit any of our subsidiaries, branches or premises
  • when you attend any of our corporate events or third-party open day
  • when you visit or browse our websites
  • when you apply job with us
  • when you interact with us via social media or interactive applications including but not limited to Yippi, Facebook, Twitter, and Instagram
  • when we collect information about you from third parties we dealt with or are connected with you (payment collector, credit reporting agencies or financial institutions)
  • from such other sources where you have given your consent for the disclosure of personal data relating to you, and/or where otherwise lawfully permitted.

Use of Personal Data Collected

We may also collect, maintain and store your information to offer you the best packages that will be suitable with your preferences. In addition, we may also use your information as collected through the Site for the following purposes:

  • registering your use and/or access of the Site;
  • managing, operating, administering and/or access of the Site;
  • contacting you on the matters relating to your use and/or access to the Site and managing the queries and/or requests submitted by you through the Site;
  • customizing your experience when using the Site, and improving your customer experience and satisfaction;
  • publishing your reviews about our services as well as the listed products on our Site;
  • enforcing the provisions in our Terms and Conditions;
  • resolving disputes, collecting outstanding payment and troubleshooting and/or;
  • for the purposes otherwise that will be made available to you at the point of collection.

We may also use your Personal Data and other information collected for:

  • digital marketing which includes, however is not limited to social media, display advertisement, Search Engine Optimization ("SEO"), Search Engine Marketing ("SEM"), push notification using open graph techniques and
  • conventional marketing purposes which includes however is not limited to sending you email(s) about new products, special offers, and surveys or other information which we think you may find interesting.
  • Please note that you may opt out of any marketing materials we may send to you by following the unsubscribe instructions set out in our marketing materials if you choose to opt out of any marketing materials and we will respect your wishes. However, please note that we may target and personalise our marketing communications, purchase recommendations and other contacts that we display on our website and application based on the combined data we have collected about you.

With Whom We Share Your Personal Data

Your Personal Data may be shared to other companies, organizations and/or individuals (the "Third Party") for completing the service we provide to you. We may engage the Third Parties for obtaining their services which include, however are not limited to website hosting, data analysis, marketing, promotions, processing credit card transactions and other relevant services.

Depending on your location, TogaGo and the Third Party may also be transferring your Personal Data overseas.

Please note that TogaGo may disclose your Personal Data pursuant to the following conditions:

  • Consent: We will only share your Personal Data with the Third Parties when we have your consent to do so. We will need your opt-in consent for sharing any sensitive Personal Data, as required by the applicable laws and regulations. By clicking the "Agree" button, you have established a clear affirmative act and a freely given, specific, informed and unambiguous agreement to the processing of the personal data. This may include the sharing of the collected personal data to the Third Party.
  • To Purchasers: This is in connection with any sale, assignment, or other transfer of all or part of our business or company.
  • For Legal Reasons: Based on our discretion, we may share your Personal Data with the Third Parties if we deem the share of data is necessary to: i) comply with the applicable laws and regulations; ii) enforce our Terms and Conditions; iii) investigate any potential fraud or illegal acts; and/ or iv) protect our brand, our reputation as well as our property.

If Personal Data Provided by You Is Incomplete

Where indicated in our login or registration, it is obligatory to provide your personal data to us to enable us to process your application for our services. Should you fail to provide a complete and obligatory personal data, we may not be able to process your application or provide you with our services and payments.

Your Rights to Access and Correct Your Personal Data

We can assist you to access and correct your personal data held by us. Where you wish to have access to your personal data in our possession, or where you are of the opinion that such personal data held by us is inaccurate, incomplete, misleading or not up-to-date, you may make a request to us via Customer Support at our TogaGo site.

How Long We Will Keep Your Personal Data

We will retain your personal data in compliance with this Policy and/or the terms and conditions of your subscriptions of our product for the duration of your relationship with us, for such period as may be necessary to protect the interests of the company or its subsidiaries and/or its customers as may be deemed necessary, where otherwise required by the law and/or where required by Toga Limited Group of Companies or its subsidiaries’ s relevant policies.

Retention of Your Personal Data

Your Personal Data will be retained for as long as your account is still in existence and as needed to provide you without services. We shall cease to retain Personal Data, or with reasonable effort to remove the means by which the Personal Data can be associated with You as an individual, as soon as, (a) the purpose for which Personal Data was collected is no longer being served by the retention of data; and (b) it is not required by the applicable laws and/ or not necessary for business purposes.

Protection of Your Personal Data

We will protect your Personal Data by maintaining reasonable security arrangements, including physical, technical and organizational procedures, to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. If there is any breach of Personal Data, we will notify you through our channels, whether directly or indirectly, to give you sufficient information regarding such breach of Personal Data. Following the notification, we will strive with our utmost best effort to recover the security of your Personal Data in our Site.

Links to Other Websites

Our Site may contain links to other websites of interest. However, once you have used these links to leave our Site, you should note that we do not have any control over that other website. Please note that we are not responsible for the privacy policy or practices of such other websites and advise you to read the privacy policy of each website you visit which collects your Personal Data.

Registration and Memberships

This Site allows you to create a user account based on the data you provide. By providing the data, registering, and creating your account, you warrant that: You are at least 18 years of age;

Information about you is true and accurate, current and complete as required in the registration form on the Site (the "Registration Data"); and

You will update this Registration Data to keep it true, accurate and complete.

Assignment, Change of Control, and Transfer

All of our rights and obligations under our Privacy Policy are freely assignable by us to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or new owner.

Our Global Operations

You agree to our information practices, including the collection, use, processing, and sharing of your information as described in this Privacy Policy, as well as the transfer and processing of your information to Malaysia and other countries globally where we have or use facilities, service providers, or partners, regardless of where you use our Services. You acknowledge that the laws, regulations and standard of the country in which your information is stored or processed may be different from those of your own country.


TogaGo uses cookies and/or similar technologies (scripts, tags, web beacons) to store information about visitor's preferences, and/or to record user-specific information on which pages the site visitor accesses or visits, and/or to personalize our web page content based upon visitor's browser type and/or other information that the visitor sends via their browser.

In accordance with the PDPA:

For any request access and/or corrections on your personal data, we may refuse to comply with your request. We will inform you of our refusal and the reason(s) for our refusal if such request made refused.


Applicability: in the event of inconsistency between the Terms and Conditions and this Privacy Policy, then the provisions in this Privacy Policy will apply.

Transfer of Business: in the event of change of control or ownership of TogaGo's business or group of companies, then the Personal Data collected in the Site may be part of transfer of the assets.


The Privacy Policy shall be prepared and executed in English and if translated into a language other than English for any purpose, the English version shall in all events prevail and be paramount in the event of any differences, questions or disputes concerning the meaning, form, validity, or interpretation of this

Our Contact Details

Toga Limited Group of Companies or its subsidiaries is committed to protecting your personal data. If you have questions or comments about TOGA’s administration of personal data relating to TogaGo, please contact us.

If you have any questions, comments or suggestions regarding this Policy, we would be glad to hear from you. Please contact us via Customer Support at TogaGo.