Explore by Product
Card image Card image
General Information
Card image Card image
Train Tickets
Card image Card image
TogaGo Exclusive
Card image Card image
Hotels
Card image Card image
Activities
Card image Card image
GO Cash
Popular Topics
How to check my booking status
Where to get my booking voucher and receipt
How do I know if my booking was cancelled
When will I get my refund
How to track my refund status
How can I cancel my booking
Could’t solve your issue? You may contact us via Whatsapp here.
Register and Password
How to register as a TogaGo member
You may select < Phone number / Email address / Link with Yippi account > to register as a TogaGo member.
How do I reset my password
Tap < Forgot password > to reset a new password.
Login with mobile phone number:
  • A verification code will be automatically sent to your mobile phone number.
Login with email address:
  • A verification code will be automatically sent to your mobile phone number.
Payment Issues
What types of payment methods can be used
We are accepted the below payment methods:
  • Link with Yippi account: Yipps
  • Credit cards: FPX / VISA / MasterCard / UnionPay / Alipay
  • E-wallet: Boost / TouchnGo / GrabPay
Why is my credit card transaction unsuccessful
Sometimes it can take longer to process your payment. If your transaction was unsuccessful, please reload the page and try to make the payment again.
Please make sure you enter the correct credit card details < Cardholder’s Name and Card Number > before trying to make the payment again. Also, if a < Bank Authorization Code > is required, make sure that you enter the correct code.
If your transaction still fails, please check whether:
  • You have enough credit card limits.
  • Your credit card can be used for e-commerce transactions.
  • You have a stable internet connection during the transaction.
Where to get my hotel voucher and receipt
You may go to < My Bookings > and tab that particular booking. Select < Send Voucher or Send Receipt > and < Fill in the email address > that you would like to receive.
About Yippi Connection
What are the benefits of connecting with Yippi
To get < Yipps Points > from your daily in-app activities.
What are Yipps Points?
Yipps Points are the virtual reward points in Yippi ecosystem. One of the usage is to redeem the hotel and activity booking with TogaGo.
THREE Simple Steps to earn Yipps Points:
  • You have enough credit card limits.
  • Get Yipps Points reward
  • You have a stable internet connection during the transaction.
Why need the 6-digit code for Yipps payment
A 6-digit code is a security pin required during transactions or payments. Yippi user is required to update this security pin for the 2nd level of protection while doing transactions or payments.
Note: Transactions will not be accepted if your code has not been entered or entered wrongly upon completing the transaction.
General FAQs
Train ticket booking policy
Support TWO main booking ways:
  • 12306 account: Fill in the 12306 ID and password to proceed with the verification before booking. The ticket will impose a handling fee of CNY13.
  • Manual ticket: No need for any login requirement to proceed with the booking. The ticket will impose a handling fee of CNY18.
Pricing charge on Manual Ticket:
  • All train tickets that cost below RMB19 are NOT ALLOWED to request cancellation / refund.
  • All train tickets that cost above RMB19 are ALLOWED to request cancellation / refund. An errand fee of RMB15 will be imposed.
Note: The platform currently does not support round-trip tickets (aka. simultaneous purchase of outbound and return journeys).
Why does the price show a difference
TWO main reasons that cause prices to differ:
  • Train seat price differs: The platform will charge the highest available fare per seat.
  • Train passenger price differs: TogaGo will charge an adult passenger fare on a child passenger.
Note: The extra charge will be converted into GO Cash points and credited into your TogaGo account within 1-15 working days.
About child passenger ticketing
A child’s height will cost price differ:
  • Child height is >1.5m: Charge with the adult ticket price, an adult ticket will be purchased by using an ID card or any other relevant documents.
  • Child height is between 1.2m to 1.5m: Charge with the child ticket price, require child’s own ID card or household registration book.
  • Child height is < 1.2m: No seat provided, each adult passenger can bring along one child, otherwise, a child ticket is required.
Child ticket terms and conditions you must know:
  • Children must have an adult travelling with them and at least one adult ticket is required in the same booking.
  • Children's tickets can be purchased using a child's ID card, or tickets can be purchased using a peer adult ID.
  • If the child doesn't have an ID card, please use the household registration to purchase a child ticket.
Why does the system notify a conflict of the route
TWO main reasons that cause prices to differ:
  • Non-CNY Peak Seasons: Passengers book tickets for the same date, itinerary and number of trips on this or other platforms
  • CNY Peak Seasons: Passengers have booked tickets on this or other platforms that overlap with this travel time.
Note: You may re-book again 30 minutes later after you have made a cancellation or refund.
Non-second-generation ID cards ticket purchasing
The platform accepts the following types of documents:
  • Mainland Chinese ID Card
  • Passport
  • Mainland Travel Permit for Hong Kong and Macau Residents
  • Mainland Travel Permit for Taiwan Residents
  • PRC Foreign Permanent Resident ID Card
  • Residence Permit for Hong Kong, Macau, and Taiwan Residents
The e-ticket system for domestic high-speed railways and regular-speed trains only supports < Chinese ID Cards and Chinese Passports >. If you use other certificates, you need to print the ticket purchase information sheet in advance and use the manual channel for verification.
What are the seat type options that can provide
High-speed rail / train / intercity trains provide:
  • Business seat (special seat)
  • Mobile sleeper
  • First-class sleeper
  • Second-class sleeper
  • First-class seat
  • Second-class seat
  • No seat
Ordinary trains provide:
  • Soft seat
  • Hard seat
  • No seat
  • Advanced soft sleeper
  • Soft sleeper
  • Hard sleeper
Note: During peak travel periods, in order to improve transport capacity, some trains will use soft or hard sleepers instead of soft or hard seats.
What does the different train number stand for
There are two groups of train numbers according to both train types:
  • High-speed rail train number: Train number starts with G, C, and D
  • Ordinary train number: Train number starts with K, T, Z and L, Y
After Payment
How to check my booking status
You may check all the booking statuses on the < My Bookings > page. There are THREE Main statuses to categorise your bookings, which are < Upcoming / Completed / Cancelled > status.
How to get my e-ticket voucher and receipt
You may go to < My Bookings > and find your booking. Select < Send Voucher or Send Receipt > , then < Key in the email address > that you would like to receive。
Can I reschedule my ticket travel dates and times
We do not provide an online ticket rescheduling service, but you may reschedule your ticket at the train station counter.
What should I do if I can’t depart on time
If you miss your train, you may try to reschedule your ticket at the train station counter.
Note: Please note that you may not be allowed to cancel or get any refund if you accidentally miss out on your train.
What are the ticket refund charges
These are the train refund fee rules that you may need to know:
  • No fee is imposed for a refund made 8 days or more prior to departure.
  • 48 hours and 7 days (inclusive) prior to departure: 5% fare charge.
  • 24 to 48 hours prior to departure: 10% fare charge.
  • Less than 24 hours prior to departure: 20% fare charge.
  • If you make changes (including changes to the arrival station) between 48 hours and 15 days and then cancel your ticket more than 15 days before departure, 5% of the ticket price will be charged.
  • The final refund will be subject to the actual refund of the Railway Bureau (rounding for a minimum of RMB 2 in case of charge).
  • For manual ticket refunds, the application must be completed within 180 minutes before departure.
Cancellation
How can I cancel my booking
You may go to < My Bookings > and tab that particular booking. Click < Cancel Booking > and it will notify you if your train booking is not allowed to cancel. If cancellation is allowed, you may need to submit the reason and apply for cancellation / refund.
Note: All refunds are subject to the Railway Bureau, and if your train ticket does not accept a refund, we will not accept your cancellation request. Please note that all refunds will be credited in GO Cash.
Where can I find the cancellation and refund policy
You may go to < My Bookings > and tab that particular booking. Click < Cancellation Policies > to view the cancellation and refund policy for that package.
How to track my refund status
You can always track your booking refund status at the < My Bookings > page, under the < Cancelled > section. The refund process will take within 1-5 working days.
Note: Please note that a cancelled booking is not necessary to have a refund, all refunds are subject to the booking rules and policies, and will be credited in GO Cash.
When will I get my refund
All refunds will return to your TogaGo account within approximately 1-5 working days in GO Cash points.
Note: All refunds are subject to the booking rules, and if your booking policy does not accept a full refund, we will not be able to refund the full amount. Besides, all refunds will be credited in GO Cash.
TogaGo Exclusive
What is TogaGo Exclusive
TogaGo Exclusive is the special deals for a limited time that only sell on TogaGo platforms.
You may < Explore Now > on our TogaGo Exclusive page.
What payment method can I use to book the exclusive packages
We do not support online payment currently, however you can go through our person in charge to make your booking.
Contact us and book now > https://api.whatsapp.com/send?phone=60128583146
General FAQs
General hotel check-in policies
Here are common hotel check-in policies that you need to know:
  • Hotels will ask guests to show their ID card, passport, or driving licence. In sharia hotels, guests will also be asked to show their marriage certificates.
  • Some hotels may charge a deposit, tax, or cleaning fees.
Does the hotel price include tax and service charges
Depends on the hotel. If your hotel booking includes tax and service charges, the details will show on the total price checklist.
Does the hotel price include travel insurance
Hotel prices exclude travel insurance fees.
Can I book a stay for another person
Yes, you may select the < I’m booking for another person > option and fill in the guest details in the next column.
How can I make a special request
You can tab < Add special request > and fill up your request while you make a booking.
Note: Please note that all requests are subject to availability and cannot be guaranteed by TogaGo.
Can I add extra beds for my hotel booking
You can always put this request inside the special request column.
Note: Please note that all requests are subject to availability and cannot be guaranteed by TogaGo.
Is breakfast included in the room rates
If breakfast is included, it will display under room amenities. If it is not mentioned, it means that breakfast is not included in this room deal.
What if I check-out late
You may call the hotel front desk that you request for late check-out.
Note: Please note that the hotel might have a late check-out surcharge if it is needed.
After Payment
How to check my booking status
You may check all the booking statuses on the < My Bookings > page. There are THREE Main statuses to categorise your bookings, which are < Upcoming / Completed / Cancelled > status.
Where to get my hotel voucher and receipt
You may go to < My Bookings > and find your booking. Select < Send Voucher or Send Receipt > , then < Key in the email address > that you would like to receive.
What to do when the hotel couldn’t find my booking
In the rare event that the hotel receptionist is unable to find your booking, please ask the hotel staff to double-check the < Guest’S Name and TogaGo Booking ID > as stated on your voucher. Please also make sure that you are checking in at the check-in time stated on your voucher.
Alternatively, you can also Contact Us. Please have your TogaGo Booking ID ready.
Note: Please note that the first person on your hotel booking guest list is the lead guest, who should be present at the hotel during check-in.
Can I reschedule my booking
All hotel bookings are not allowed to be rescheduled. You may cancel your current booking and rebook a new room.
You will see the updated booking status under the < My Bookings > page.
Note: To find out whether your booking is refundable, please refer to the policy on your booking voucher. Keep in mind that rescheduling your booking may incur some fees. Besides, all refunds will be credited in GO Cash.
How to extend the check-in dates for my stay
You can book another room with an upcoming date for your room extension, or directly deal with the hotel receptionist.
Note: Please note that all requests are subject to availability and cannot be guaranteed by TogaGo.
Can I transfer my booking to someone else
Yes, you can. As long as you haven’t cancelled the booking. However, please contact the hotel side to change your name to the new guest’s name in that booking. This is necessary to ensure a smooth verification process during check-in.
Cancellation
How can I cancel my booking
You may go to < My Bookings > and tab that particular booking. Click < Cancel Booking > and it will notify you if your stay is not allowed to cancel. If cancellation is allowed, you may proceed to select < Keep This Booking / Cancel Anyway > in the pop-out window.
Where can I find the cancellation and refund policy
You may go to < My Bookings > and tab that particular booking. Click < View Property Policies > to view the cancellation and refund policy for that stay.
How do I know if my booking was cancelled
You can always check your booking status on the < My Bookings > page, under the < Cancelled > section. The refund process will take within 7-14 working days.
Note: Please note that a cancelled booking is not necessary to have a refund, all refunds are subject to the booking rules and policies, and will be credited in GO Cash.
How to track my refund status
You can always track your booking refund status at the < My Bookings > page, under the < Cancelled > section. The refund process will take within 7-14 working days.
Note: Please note that a cancelled booking is not necessary to have a refund, all refunds are subject to the booking rules and policies, and will be credited in GO Cash.
When will I get my refund
A refund must be made in accordance with your booking rules, if the booking allows a refund, you can request a refund online.
All refunds will return to your TogaGo account within approximately 7-14 working days in GO Cash points.
Note: All refunds are subject to the booking rules, and if your booking policy does not accept a full refund, we will not be able to refund the full amount. Besides, all refunds will be credited in GO Cash.
General FAQs
Where should I check the activity package surcharge
You may check all the surcharges, policies, and package information in the package description.
Can I book an activity package for another person
Yes. You may just click < I’m booking for another person > while filling in your contact details during the booking process.
What payment method can I use to book the activity packages
We do not support online payment currently, however you can go through our person in charge to make your booking.
Contact us and book now > https://api.whatsapp.com/send?phone=60128583146
After Payment
How to check my booking status
You may check all the booking statuses on the < My Bookings > page. There are THREE Main statuses to categorise your bookings, which are < Upcoming / Completed / Cancelled > status.
How to get my booking voucher and receipt
You may go to < My Bookings > and find your booking. Select < Send Voucher or Send Receipt > , then < Key in the email address > that you would like to receive.
How should I request to reschedule my travel dates
You may pass your inquiries to our Operation Department Specialist.
Cancellation
How can I cancel my booking
You may go to < My Bookings > and tab that particular booking. Click < Cancel Booking > and it will notify you if your stay is not allowed to cancel. If cancellation is allowed, you may proceed to select < Keep This Booking / Cancel Anyway > in the pop-out window.
Where can I find the cancellation and refund policy
You may go to < My Bookings > and tab that particular booking. Click < View Package Policies > to view the cancellation and refund policy for that package.
How do I know if my booking was cancelled
You can always check your booking status on the < My Bookings > page, under the < Cancelled > section. The refund process will take within 1-5 working days.
Note: Please note that a cancelled booking is not necessary to have a refund, all refunds are subject to the booking rules and policies, and will be credited in GO Cash.
How to track my refund status
You can always track your booking refund status at the < My Bookings > page, under the < Cancelled > section. The refund process will take within 1-5 working days.
Note: Please note that a cancelled booking is not necessary to have a refund, all refunds are subject to the booking rules and policies, and will be credited in GO Cash.
When will I get my refund
All refunds will return to your TogaGo account within approximately 1-5 working days in GO Cash points.
Note: All refunds are subject to the booking rules, and if your booking policy does not accept a full refund, we will not be able to refund the full amount. Besides, all refunds will be credited in GO Cash.
GO Cash
What is GO Cash
GO Cash is a loyalty program that rewards TogaGo’s members in points form that can be used as a discount when making a booking.
Benefits of earning GO Cash
It is a point reward for you to earn from booking and redeem in your next booking.
  • Earn GO Cash points while you complete your ACTIVITY booking
  • Redeem GO Cash points as a discount for your booking
How to earn GO Cash
THREE Simple steps to earn your GO Cash:
  • Sign up for a TogaGo account: Register a TogaGo account and start to earn your GO Cash points
  • Book an Activity's deals: Book any Activity's deals through the website or Yippi apps
  • Earn GO Cash: Complete your trip and you will earn the GO Cash points
How to use GO Cash to redeem
You may select < Redeem GO Cash Points > while you make payment for your booking. The system will automatically calculate the ratio of your GO Cash points based on your selected currency. Then, the total amount will show below after deducting your converted GO Cash and other surcharges.
About GO Cash Terms and Conditions
GO Cash points cannot be transferred or redeemed in cash.
GO Cash points have no expiry date until further notice.
Note: TogaGo reserves the absolute discretion to modify all or any part of this promotion at any time without notice. Please read and understand all of the above rules carefully before you operate.
General Information
Register and Password
You may select < Phone number / Email address / Link with Yippi account > to register as a TogaGo member.
Tap < Forgot password > to reset a new password.
Login with mobile phone number:
  • A verification code will be automatically sent to your mobile phone number.
Login with email address:
  • A verification code will be automatically sent to your mobile phone number.
Payment Issues
We are accepted the below payment methods:
  • Link with Yippi account: Yipps
  • Credit cards: FPX / VISA / MasterCard / UnionPay / Alipay
  • E-wallet: Boost / TouchnGo / GrabPay
Sometimes it can take longer to process your payment. If your transaction was unsuccessful, please reload the page and try to make the payment again.
Please make sure you enter the correct credit card details < Cardholder’s Name and Card Number > before trying to make the payment again. Also, if a < Bank Authorization Code > is required, make sure that you enter the correct code.
If your transaction still fails, please check whether:
  • You have enough credit card limits.
  • Your credit card can be used for e-commerce transactions.
  • You have a stable internet connection during the transaction.
You may go to < My Bookings > and tab that particular booking. Select < Send Voucher or Send Receipt > and < Fill in the email address > that you would like to receive.
About Yippi Connection
To get < Yipps Points > from your daily in-app activities.
What are Yipps Points?
Yipps Points are the virtual reward points in Yippi ecosystem. One of the usage is to redeem the hotel and activity booking with TogaGo.
THREE Simple Steps to earn Yipps Points:
  • You have enough credit card limits.
  • Get Yipps Points reward
  • You have a stable internet connection during the transaction.
A 6-digit code is a security pin required during transactions or payments. Yippi user is required to update this security pin for the 2nd level of protection while doing transactions or payments.
Note: Transactions will not be accepted if your code has not been entered or entered wrongly upon completing the transaction.
Train Tickets
General FAQs
Support TWO main booking ways:
  • 12306 account: Fill in the 12306 ID and password to proceed with the verification before booking. The ticket will impose a handling fee of CNY13.
  • Manual ticket: No need for any login requirement to proceed with the booking. The ticket will impose a handling fee of CNY18.
Pricing charge on Manual Ticket:
  • All train tickets that cost below RMB19 are NOT ALLOWED to request cancellation / refund.
  • All train tickets that cost above RMB19 are ALLOWED to request cancellation / refund. An errand fee of RMB15 will be imposed.
Note: The platform currently does not support round-trip tickets (aka. simultaneous purchase of outbound and return journeys).
TWO main reasons that cause prices to differ:
  • Train seat price differs: The platform will charge the highest available fare per seat.
  • Train passenger price differs: TogaGo will charge an adult passenger fare on a child passenger.
Note: The extra charge will be converted into GO Cash points and credited into your TogaGo account within 1-15 working days.
A child’s height will cost price differ:
  • Child height is >1.5m: Charge with the adult ticket price, an adult ticket will be purchased by using an ID card or any other relevant documents.
  • Child height is between 1.2m to 1.5m: Charge with the child ticket price, require child’s own ID card or household registration book.
  • Child height is < 1.2m: No seat provided, each adult passenger can bring along one child, otherwise, a child ticket is required.
Child ticket terms and conditions you must know:
  • Children must have an adult travelling with them and at least one adult ticket is required in the same booking.
  • Children's tickets can be purchased using a child's ID card, or tickets can be purchased using a peer adult ID.
  • If the child doesn't have an ID card, please use the household registration to purchase a child ticket.
TWO main reasons that cause prices to differ:
  • Non-CNY Peak Seasons: Passengers book tickets for the same date, itinerary and number of trips on this or other platforms
  • CNY Peak Seasons: Passengers have booked tickets on this or other platforms that overlap with this travel time.
Note: You may re-book again 30 minutes later after you have made a cancellation or refund.
The platform accepts the following types of documents:
  • Mainland Chinese ID Card
  • Passport
  • Mainland Travel Permit for Hong Kong and Macau Residents
  • Mainland Travel Permit for Taiwan Residents
  • PRC Foreign Permanent Resident ID Card
  • Residence Permit for Hong Kong, Macau, and Taiwan Residents
The e-ticket system for domestic high-speed railways and regular-speed trains only supports < Chinese ID Cards and Chinese Passports >. If you use other certificates, you need to print the ticket purchase information sheet in advance and use the manual channel for verification.
High-speed rail / train / intercity trains provide:
  • Business seat (special seat)
  • Mobile sleeper
  • First-class sleeper
  • Second-class sleeper
  • First-class seat
  • Second-class seat
  • No seat
Ordinary trains provide:
  • Soft seat
  • Hard seat
  • No seat
  • Advanced soft sleeper
  • Soft sleeper
  • Hard sleeper
Note: During peak travel periods, in order to improve transport capacity, some trains will use soft or hard sleepers instead of soft or hard seats.
There are two groups of train numbers according to both train types:
  • High-speed rail train number: Train number starts with G, C, and D
  • Ordinary train number: Train number starts with K, T, Z and L, Y
After Payment
You may check all the booking statuses on the < My Bookings > page. There are THREE Main statuses to categorise your bookings, which are < Upcoming / Completed / Cancelled > status.
You may go to < My Bookings > and find your booking. Select < Send Voucher or Send Receipt > , then < Key in the email address > that you would like to receive。
We do not provide an online ticket rescheduling service, but you may reschedule your ticket at the train station counter.
If you miss your train, you may try to reschedule your ticket at the train station counter.
Note: Please note that you may not be allowed to cancel or get any refund if you accidentally miss out on your train.
These are the train refund fee rules that you may need to know:
  • No fee is imposed for a refund made 8 days or more prior to departure.
  • 48 hours and 7 days (inclusive) prior to departure: 5% fare charge.
  • 24 to 48 hours prior to departure: 10% fare charge.
  • Less than 24 hours prior to departure: 20% fare charge.
  • If you make changes (including changes to the arrival station) between 48 hours and 15 days and then cancel your ticket more than 15 days before departure, 5% of the ticket price will be charged.
  • The final refund will be subject to the actual refund of the Railway Bureau (rounding for a minimum of RMB 2 in case of charge).
  • For manual ticket refunds, the application must be completed within 180 minutes before departure.
Cancellation
You may go to < My Bookings > and tab that particular booking. Click < Cancel Booking > and it will notify you if your train booking is not allowed to cancel. If cancellation is allowed, you may need to submit the reason and apply for cancellation / refund.
Note: All refunds are subject to the Railway Bureau, and if your train ticket does not accept a refund, we will not accept your cancellation request. Please note that all refunds will be credited in GO Cash.
You may go to < My Bookings > and tab that particular booking. Click < Cancellation Policies > to view the cancellation and refund policy for that package.
You can always track your booking refund status at the < My Bookings > page, under the < Cancelled > section. The refund process will take within 1-5 working days.
Note: Please note that a cancelled booking is not necessary to have a refund, all refunds are subject to the booking rules and policies, and will be credited in GO Cash.
All refunds will return to your TogaGo account within approximately 1-5 working days in GO Cash points.
Note: All refunds are subject to the booking rules, and if your booking policy does not accept a full refund, we will not be able to refund the full amount. Besides, all refunds will be credited in GO Cash.
TogaGo Exclusive
TogaGo Exclusive is the special deals for a limited time that only sell on TogaGo platforms.
You may < Explore Now > on our TogaGo Exclusive page.
We do not support online payment currently, however you can go through our person in charge to make your booking.
Contact us and book now > https://api.whatsapp.com/send?phone=60128583146
Hotels
General FAQs
Here are common hotel check-in policies that you need to know:
  • Hotels will ask guests to show their ID card, passport, or driving licence. In sharia hotels, guests will also be asked to show their marriage certificates.
  • Some hotels may charge a deposit, tax, or cleaning fees.
Depends on the hotel. If your hotel booking includes tax and service charges, the details will show on the total price checklist.
Hotel prices exclude travel insurance fees.
Yes, you may select the < I’m booking for another person > option and fill in the guest details in the next column.
You can tab < Add special request > and fill up your request while you make a booking.
Note: Please note that all requests are subject to availability and cannot be guaranteed by TogaGo.
You can always put this request inside the special request column.
Note: Please note that all requests are subject to availability and cannot be guaranteed by TogaGo.
If breakfast is included, it will display under room amenities. If it is not mentioned, it means that breakfast is not included in this room deal.
You may call the hotel front desk that you request for late check-out.
Note: Please note that the hotel might have a late check-out surcharge if it is needed.
After Payment
You may check all the booking statuses on the < My Bookings > page. There are THREE Main statuses to categorise your bookings, which are < Upcoming / Completed / Cancelled > status.
You may go to < My Bookings > and find your booking. Select < Send Voucher or Send Receipt > , then < Key in the email address > that you would like to receive.
In the rare event that the hotel receptionist is unable to find your booking, please ask the hotel staff to double-check the < Guest’S Name and TogaGo Booking ID > as stated on your voucher. Please also make sure that you are checking in at the check-in time stated on your voucher.
Alternatively, you can also Contact Us. Please have your TogaGo Booking ID ready.
Note: Please note that the first person on your hotel booking guest list is the lead guest, who should be present at the hotel during check-in.
All hotel bookings are not allowed to be rescheduled. You may cancel your current booking and rebook a new room.
You will see the updated booking status under the < My Bookings > page.
Note: To find out whether your booking is refundable, please refer to the policy on your booking voucher. Keep in mind that rescheduling your booking may incur some fees. Besides, all refunds will be credited in GO Cash.
You can book another room with an upcoming date for your room extension, or directly deal with the hotel receptionist.
Note: Please note that all requests are subject to availability and cannot be guaranteed by TogaGo.
Yes, you can. As long as you haven’t cancelled the booking. However, please contact the hotel side to change your name to the new guest’s name in that booking. This is necessary to ensure a smooth verification process during check-in.
Cancellation
You may go to < My Bookings > and tab that particular booking. Click < Cancel Booking > and it will notify you if your stay is not allowed to cancel. If cancellation is allowed, you may proceed to select < Keep This Booking / Cancel Anyway > in the pop-out window.
You may go to < My Bookings > and tab that particular booking. Click < View Property Policies > to view the cancellation and refund policy for that stay.
You can always check your booking status on the < My Bookings > page, under the < Cancelled > section. The refund process will take within 7-14 working days.
Note: Please note that a cancelled booking is not necessary to have a refund, all refunds are subject to the booking rules and policies, and will be credited in GO Cash.
You can always track your booking refund status at the < My Bookings > page, under the < Cancelled > section. The refund process will take within 7-14 working days.
Note: Please note that a cancelled booking is not necessary to have a refund, all refunds are subject to the booking rules and policies, and will be credited in GO Cash.
A refund must be made in accordance with your booking rules, if the booking allows a refund, you can request a refund online.
All refunds will return to your TogaGo account within approximately 7-14 working days in GO Cash points.
Note: All refunds are subject to the booking rules, and if your booking policy does not accept a full refund, we will not be able to refund the full amount. Besides, all refunds will be credited in GO Cash.
Activities
General FAQs
You may check all the surcharges, policies, and package information in the package description.
Yes. You may just click < I’m booking for another person > while filling in your contact details during the booking process.
We do not support online payment currently, however you can go through our person in charge to make your booking.
Contact us and book now > https://api.whatsapp.com/send?phone=60128583146
After Payment
You may check all the booking statuses on the < My Bookings > page. There are THREE Main statuses to categorise your bookings, which are < Upcoming / Completed / Cancelled > status.
You may go to < My Bookings > and find your booking. Select < Send Voucher or Send Receipt > , then < Key in the email address > that you would like to receive.
You may pass your inquiries to our Operation Department Specialist.
Cancellation
You may go to < My Bookings > and tab that particular booking. Click < Cancel Booking > and it will notify you if your stay is not allowed to cancel. If cancellation is allowed, you may proceed to select < Keep This Booking / Cancel Anyway > in the pop-out window.
You may go to < My Bookings > and tab that particular booking. Click < View Package Policies > to view the cancellation and refund policy for that package.
You can always check your booking status on the < My Bookings > page, under the < Cancelled > section. The refund process will take within 1-5 working days.
Note: Please note that a cancelled booking is not necessary to have a refund, all refunds are subject to the booking rules and policies, and will be credited in GO Cash.
You can always track your booking refund status at the < My Bookings > page, under the < Cancelled > section. The refund process will take within 1-5 working days.
Note: Please note that a cancelled booking is not necessary to have a refund, all refunds are subject to the booking rules and policies, and will be credited in GO Cash.
All refunds will return to your TogaGo account within approximately 1-5 working days in GO Cash points.
Note: All refunds are subject to the booking rules, and if your booking policy does not accept a full refund, we will not be able to refund the full amount. Besides, all refunds will be credited in GO Cash.
GO Cash
GO Cash is a loyalty program that rewards TogaGo’s members in points form that can be used as a discount when making a booking.
It is a point reward for you to earn from booking and redeem in your next booking.
  • Earn GO Cash points while you complete your ACTIVITY booking
  • Redeem GO Cash points as a discount for your booking
THREE Simple steps to earn your GO Cash:
  • Sign up for a TogaGo account: Register a TogaGo account and start to earn your GO Cash points
  • Book an Activity's deals: Book any Activity's deals through the website or Yippi apps
  • Earn GO Cash: Complete your trip and you will earn the GO Cash points
You may select < Redeem GO Cash Points > while you make payment for your booking. The system will automatically calculate the ratio of your GO Cash points based on your selected currency. Then, the total amount will show below after deducting your converted GO Cash and other surcharges.
GO Cash points cannot be transferred or redeemed in cash.
GO Cash points have no expiry date until further notice.
Note: TogaGo reserves the absolute discretion to modify all or any part of this promotion at any time without notice. Please read and understand all of the above rules carefully before you operate.
Popular Topics
How to check my booking status
Where to get my booking voucher and receipt
How do I know if my booking was cancelled
When will I get my refund
How to track my refund status
How can I cancel my booking
Could’t solve your issue? You may contact us via Whatsapp here.